Trane Connected Mechanical Service Agreements (CMSA)

HVAC Technician expertise backed by smarter, data-driven service agreements

  • Digital inspections verifying performance against design specs
  • 24/7 continuous monitoring for early fault detection
  • Secure remote troubleshooting minimizing system downtime
  • Comprehensive performance reporting and asset optimization
  • Outbound-only connection protecting your internal network

THE EVOLUTION OF SERVICE: CONTINUOUS, CONNECTED EXPERTISE

Elevate your traditional Trane service agreement with continuous digital oversight. Rather than replacing your trusted technician, CMSA equips them with 24/7 operational data and advanced analytics. Through secure, remote digital inspections, we track your chiller’s performance trends in real-time, proactively identifying and resolving inefficiencies before they lead to costly repairs or unexpected downtime.

Discover CMSA in our video     Brochure (PDF)

Empower your HVAC Technician

24/7 Continuous Data Collection
Traditional maintenance only sees your system during scheduled on-site visits. CMSA monitors your HVAC equipment around the clock—including nights, weekends, and peak weather conditions. This continuous flow of operational data allows your technician to spot hidden trends and address issues before they affect your business.

Flexible Digital Inspections
We supplement physical site inspections with frequent, scheduled remote "digital" checks. By constantly analyzing live operating parameters, your technician can fine-tune your settings and keep your system running optimally without needing to wait for the next physical maintenance visit.

Optimize Cost and Performance

Enhanced Asset Management
Maximize your ROI. By tracking critical performance parameters over time, we help you extend the lifespan of your cooling assets, prioritize maintenance budgets, and prevent premature equipment wear.

Digital HVAC Performance Reporting
Get complete visibility into how your equipment is performing. You will receive clear, analytical reports that compare your system’s real-time operating metrics directly against its original design specifications, highlighting concrete opportunities to reduce energy consumption and lower your total cost of ownership.

Peace of Mind

Remote Troubleshooting Support
When an anomaly is flagged, Trane HVAC experts can securely access real-time data to troubleshoot, isolate, and often resolve issues remotely. This means faster response times and significantly reduced downtime.

Top Cybersecurity Standards
Remote access is achieved through an initial outbound, secure connection to the Symbio controller behind a building's firewall. Trane Connect transmits only HVAC equipment data (no personal or business data), ensuring your internal corporate network remains entirely protected and never exposed to inbound threats.

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